Refund policy
Return & Refund Policy
At Wild + Well-Fed, we stand behind the quality of our products and are committed to providing an exceptional customer experience. If you encounter an issue with your order, we're here to help.
Order Changes & Cancellations
If an order is placed in error, please contact us at info@shopwildwellfed.com within 6 hours of placing your order.
While we will do our best to accommodate changes or cancellations, we cannot guarantee modifications once an order has entered processing or fulfillment. This policy also applies to recurring subscription orders.
Incorrect or Missing Items
If you receive an item that does not match your order, or if an item is missing, please contact us within 7 days of delivery.
We'll promptly investigate the issue and, if appropriate, send the correct product or otherwise make things right at no additional cost.
Damaged or Shipping-Related Issues
If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible.
To help us resolve your claim quickly, please include:
- Your order number
- A description of the issue
- Photos of the product and packaging (if applicable)
We'll work with the shipping carrier and arrange a replacement or other appropriate resolution whenever possible.
Returns
Because many of our products are consumable health products, we generally do not require customers to return products that were shipped incorrectly, damaged, or affected by shipping issues.
Our goal is to make resolving these situations as simple and hassle-free as possible.
If a return is required for another reason, we'll provide instructions before any merchandise is sent back.
Refunds & Replacements
If we determine that a refund or replacement is appropriate, we'll process it promptly.
Refunds are issued to the original payment method and may take several business days to appear, depending on your financial institution.
International Orders
We proudly ship internationally to select countries.
For eligible destinations, duties and taxes are collected during checkout through our Delivered Duty Paid (DDP) shipping program, helping avoid unexpected import charges upon delivery.
If an international shipment is lost, damaged, or arrives with an error attributable to Wild + Well-Fed or our shipping partners, we'll work with you to resolve the issue as quickly as possible.
Please note that we cannot provide refunds or replacements for:
- Orders delayed due to customs processing beyond our control.
- Products refused by customs because of local import restrictions.
- Orders that cannot be delivered due to an incorrect shipping address provided during checkout.
Need Assistance?
If you have questions about your order or need assistance with a return or refund request, please contact us at:
Please include your order number whenever possible so we can assist you more quickly.
Thank you for choosing Wild + Well-Fed. We appreciate your trust and are committed to making every purchase a positive experience.